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VIP management

Tier is math. Management is a relationship.

Dedicated workspaces give hosts a nightly Radar of candidates, a portfolio with caps, a daily task inbox and a private chat line. Comps run through a Commitments ledger with templates, hard caps, monthly budgets and four-eyes approval enforced in the data, not just on the screen.

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Nightly RadarHost portfoliosWorkroom inboxFour-eyes compsHost chatXP simulator
console.gamebridge.io/admin/vip/radar
Verified in the product
Radar → Reports
host workspaces from candidate to reactivation
Bronze → VIP
default tiers, configurable per brand
Exactly-once
comp fulfilment with a self-healing sweep
Nightly
Radar scan for new candidates
Hourly
self-healing XP reconciliation
Host workspaces

Radar, Portfolio, Workroom, Chat, Commitments, Program, Reports, Settings.

The workspaces follow a host's week: find candidates, take them into a portfolio, work the daily inbox, talk to the player, commit a comp, run the weekly Program and report against target.

Find and manage

  • Nightly Radar of candidates against thresholds you set
  • Lifecycle from candidate to watchlist to managed, with an audit trail
  • Host Portfolios with caps on how many players one host carries
  • Daily Workroom task inbox
  • Touch coverage and reactivation reports to spot neglected players

Comps with control

  • Commitments ledger with comp templates
  • Hard caps and an approval threshold
  • Four-eyes enforced in data: granting (vipCompGrant) and approving (vipCompApprove) are separate permissions held by separate people
  • Monthly host budgets
  • Exactly-once fulfillment plus a 15-minute heal sweep
  • Every comp lands as a ledger row

Talk and reward

  • Private host to VIP chat in real time, with push fallback
  • Weekly per-tier Programs, such as weekend cashback granted on Monday with tier multipliers
  • VIP upgrade as a bonus trigger and a CRM journey trigger
  • AI-generated images for VIP messages
  • VIP page for the player: perks, host card, host chat and a VIP-exclusive store shelf

Tiers and XP

  • Default tiers from Bronze to VIP: Bronze, Silver, Gold, Platinum, Diamond, VIP, configurable per brand
  • VIP Tiers and XP Settings pages, guarded by vipTierConfig
  • XP simulator and backfill for ladder changes
  • Hourly self-healing reconciliation
  • Tier-up bonuses delivered exactly once
  • Manual tier or XP adjustment with a mandatory reason, guarded by vipTierManage
Tier is math

A ladder that checks its own arithmetic every hour.

XP rules are configuration, not a spreadsheet. The simulator lets you test a rule set before applying it, backfill recomputes history, and an hourly reconciliation corrects drift. Tier-up bonuses are delivered reliably so a player is upgraded and rewarded exactly once.

  • A default tier ladder from Bronze to VIP, configurable per brand
  • XP simulator and backfill in the console
  • Hourly self-healing reconciliation
  • Manual adjustments need a reason and the vipTierManage permission
  • Tier is math; host management is a separate lifecycle with its own audit
A host's week

Radar, Workroom, Commitments, Reports.

  1. Step 1
    Radar

    The nightly scan surfaces candidates who crossed your thresholds. Supervisors move them to the watchlist or straight into a portfolio.

  2. Step 2
    Workroom

    Each morning the task inbox lists who to contact. Hosts reach players in the private chat, with FCM push when the player is away.

  3. Step 3
    Commitments

    A comp starts from a template, respects the hard cap and the monthly budget, and above the approval threshold waits for a second person. Fulfillment is exactly-once with a 15-minute heal sweep.

  4. Step 4
    Reports

    NGR versus target, touch coverage, reactivations and the host leaderboard, while weekly Programs grant tier perks on schedule.

Who it is for

Hosts, supervisors, finance.

A portfolio, an inbox and a chat line.

  • Daily Workroom tasks
  • Private chat with FCM fallback
  • Comp templates within budget
  • VIP page with a host card for the player
Evaluator questions

What VIP teams ask before moving off spreadsheets.

How do we find players worth managing?
The Radar runs nightly against thresholds you configure and lists candidates. Supervisors move them to a watchlist or into a host's portfolio, and every step is audited.
Can a host give away money?
Only within limits. Comps start from templates with hard caps, count against a monthly host budget, and above the approval threshold require a second person. Granting and approving are separate permissions, and four-eyes is enforced in the data.
What if a comp fails halfway?
Fulfillment is exactly-once. A 15-minute heal sweep picks up anything stuck, so a comp is either delivered once or visibly not delivered, never twice.
Can we change the tiers?
Yes. A default ladder ships, Bronze to VIP, configurable per brand in VIP Tiers and XP Settings. Use the XP simulator and backfill before a change, and rely on the hourly reconciliation after it.
What does a managed VIP see?
A VIP page with the XP ladder and perks, a host card, a private chat with their host and a VIP-exclusive store shelf. Tier-up bonuses arrive reliably.
How do hosts contact players?
Through the private host to VIP chat in real time, with FCM push as fallback. Email and SMS go through CRM campaigns, which can trigger on VIP upgrade.
Related

Systems the VIP team leans on.

Engagement and gamification

Missions, tournaments and streaks that feed XP and give hosts something to talk about.

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CRM and journeys

VIP upgrade as a trigger, host introductions and tier bonuses reliably.

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Analytics and reports

NGR, retention cohorts and big-win review beside the VIP Reports.

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