Terms of service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and GameBridge Services Limited (“GameBridge,” “Company,” “we,” “us,” or “our”), incorporated in the Isle of Man with company number 022763V, whose registered address is Third Floor, 34 Hope Street, Douglas, Isle of Man IM1 1AP. These Terms govern your access to and use of the GameBridge website at gamebridge.io, the GameBridge platform, and all related products and services (collectively, the “Services”).

By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

1. Acceptance of Terms

By accessing our website, creating an account, or using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement on behalf of yourself or your organisation
• Your use of the Services will comply with all applicable laws and regulations
• You have obtained all necessary licences and approvals required to operate in your jurisdiction

2. Description of Services

GameBridge provides an enterprise-grade iGaming platform comprising the following products and services:

• Core Platform: Player accounts, multi-wallet systems, financial ledger, bonus engine, KYC/AML, risk management, compliance tools, and administrative panel
• Smart Marketing: CRM, dynamic segmentation, journey builder, campaign automation, A/B testing, analytics, and retention optimisation
• Player Engagement: Gamification (Lucky Wheel, Scratchcards), VIP loyalty program, social chat, live winners, rain events, and daily rewards
• Games: Proprietary game titles (the Originals, poker, and games produced with GameBridge Studios) and third-party content delivered through integrated providers, subject to your service agreement and jurisdiction

Services are delivered under one of three engagement models: White Label, Turnkey, or Managed Services, as defined in your individual service agreement.

3. Eligibility and Licensing

Our Services are intended exclusively for business use by licensed iGaming operators, entities seeking to operate in the iGaming industry, or entities operating under a lawful sweepstakes model. You represent and warrant that:

• You hold all necessary gaming licences for your jurisdictions of operation, or are operating under a lawful business model that does not require such licences
• You will maintain valid licences throughout the term of your use of the Services
• You will promptly notify GameBridge of any change in your licensing status
• You will not use the Services in any jurisdiction where such use is prohibited by law

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality and security of your account credentials, including administrator passwords and 2FA recovery codes
• All activities that occur under your account, whether authorised by you or not
• Notifying us immediately at security@gamebridge.io of any unauthorised access or security breach
• Ensuring that all users with access to the administrative panel comply with these Terms
• Implementing appropriate role-based access controls (RBAC) within the platform
• Ensuring your use of the Services complies with all applicable laws, regulations, and licensing conditions

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful, fraudulent, or malicious purpose
• Attempt to gain unauthorised access to our systems, networks, or data
• Interfere with or disrupt the integrity, performance, or availability of the Services
• Reverse engineer, decompile, disassemble, or create derivative works from our software
• Use the Services to transmit malicious code, viruses, or harmful content
• Resell, sublicence, or redistribute our Services without express written authorisation
• Use the Services in a manner that violates the rights of any third party
• Scrape, mine, or extract data from the Services without authorisation
• Circumvent or disable any security features, rate limiting, or access controls

6. Intellectual Property

All content, software, technology, designs, trademarks, logos, and materials on our website and within the GameBridge platform are the exclusive property of GameBridge Services Limited or its licensors and are protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

You may not copy, modify, distribute, sell, lease, or create derivative works based on our intellectual property without our express written permission. Your use of the Services does not grant you any ownership rights in our intellectual property.

You retain all rights to your own data processed through the platform. GameBridge does not claim ownership of your player data, transaction records, or business information.

7. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR, EU GDPR, and other relevant regulations. By using the Services, you agree to:

• Comply with all applicable data protection laws in your jurisdictions of operation
• Enter into a Data Processing Agreement (DPA) with GameBridge where required
• Implement appropriate data protection measures for player data processed through the platform
• Ensure that your privacy notices adequately inform end users about data processing activities
• Promptly notify GameBridge of any data protection incidents affecting data processed through the Services

8. Service Levels and Support

Service level commitments, including uptime guarantees, maintenance windows, support response times, and escalation procedures, are defined in individual service agreements. Enterprise customers receive dedicated SLA terms as part of their contract. General guidelines:

• Platform availability: We target 99.9% uptime for production environments
• Planned maintenance: Scheduled during low-traffic periods with advance notice
• Emergency patches: Applied as needed for critical security or functionality issues
• Support channels: Email (support@gamebridge.io), dedicated Slack/Teams channels for enterprise clients

9. Payment Terms

Payment terms, pricing, billing cycles, and commercial conditions are established in individual service agreements. Unless otherwise specified:

• All fees are quoted in the currency specified in your service agreement
• Invoices are due within 30 days of issuance unless otherwise agreed
• Late payments may incur interest at 2% per month or the maximum rate permitted by law
• All fees are non-refundable unless otherwise specified in your service agreement
• We reserve the right to adjust pricing with 60 days' written notice

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, sensitive, or non-public information (“Confidential Information”) disclosed during the course of the business relationship. Confidential Information includes, but is not limited to:

• Technical specifications, architecture, and source code
• Business plans, pricing, and commercial terms
• Player data and transaction records
• Security procedures and vulnerability assessments

Confidential Information may not be disclosed to any third party without the prior written consent of the disclosing party. This obligation survives termination of these Terms for a period of 3 years.

11. Warranties and Disclaimers

GameBridge warrants that the Services will perform materially in accordance with the applicable documentation. Except as expressly set forth herein:

• The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory
• We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure
• We do not guarantee specific business outcomes, including player retention rates, revenue, or regulatory approval

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• GameBridge Services Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill
• Our total aggregate liability under these Terms shall not exceed the total amounts paid by you to GameBridge in the twelve (12) months immediately preceding the event giving rise to the claim
• These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if GameBridge has been advised of the possibility of such damages

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless GameBridge Services Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use of the Services
• Your breach of these Terms or any applicable law
• Your violation of any third-party rights
• Any content or data you submit to or process through the Services
• Your failure to obtain or maintain required gaming licences

14. Term and Termination

These Terms are effective from the date you first access or use the Services and continue until terminated. Either party may terminate the service relationship in accordance with the terms of the applicable service agreement. Additionally:

• We reserve the right to suspend or terminate access to the Services immediately if you breach these Terms
• We may suspend access if we reasonably believe your use poses a security risk or violates applicable law
• Upon termination, your right to use the Services ceases immediately
• We will provide a reasonable data export period (minimum 30 days) following termination for you to retrieve your data
• Provisions that by their nature should survive termination (including confidentiality, indemnification, limitation of liability, and governing law) will survive

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, civil unrest, power outages, internet disruptions, or third-party service failures.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Dispute Resolution

Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between senior representatives of both parties within thirty (30) days. If negotiation fails, the parties agree to submit the dispute to mediation under the rules of the London Court of International Arbitration (LCIA) before commencing litigation.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the “Last updated” date at the top of this page
• Material changes will be communicated to existing customers with at least 30 days' written notice
• Continued use of the Services after the effective date of changes constitutes acceptance of the modified Terms
• If you do not agree to the modified Terms, you must discontinue use of the Services

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with any applicable service agreement, Data Processing Agreement, and our Privacy Policy, constitute the entire agreement between you and GameBridge Services Limited regarding your use of the Services. These Terms supersede all prior agreements, understandings, and representations, whether written or oral.

21. Contact

For questions, concerns, or notices regarding these Terms of Service, please contact us:

• Email: legal@gamebridge.io
• General inquiries: hello@gamebridge.io
• Address: GameBridge Services Limited, Third Floor, 34 Hope Street, Douglas, Isle of Man IM1 1AP (company number 022763V)