Tier is math. Management is a relationship.
Dedicated workspaces give hosts a nightly Radar of candidates, a portfolio with caps, a daily task inbox and a private chat line. Comps run through a Commitments ledger with templates, hard caps, monthly budgets and four-eyes approval enforced in the data, not just on the screen.
- Radar → Reports
- host workspaces from candidate to reactivation
- Bronze → VIP
- default tiers, configurable per brand
- Exactly-once
- comp fulfilment with a self-healing sweep
- Nightly
- Radar scan for new candidates
- Hourly
- self-healing XP reconciliation
Radar, Portfolio, Workroom, Chat, Commitments, Program, Reports, Settings.
The workspaces follow a host's week: find candidates, take them into a portfolio, work the daily inbox, talk to the player, commit a comp, run the weekly Program and report against target.
Find and manage
- Nightly Radar of candidates against thresholds you set
- Lifecycle from candidate to watchlist to managed, with an audit trail
- Host Portfolios with caps on how many players one host carries
- Daily Workroom task inbox
- Touch coverage and reactivation reports to spot neglected players
Comps with control
- Commitments ledger with comp templates
- Hard caps and an approval threshold
- Four-eyes enforced in data: granting (vipCompGrant) and approving (vipCompApprove) are separate permissions held by separate people
- Monthly host budgets
- Exactly-once fulfillment plus a 15-minute heal sweep
- Every comp lands as a ledger row
Talk and reward
- Private host to VIP chat in real time, with push fallback
- Weekly per-tier Programs, such as weekend cashback granted on Monday with tier multipliers
- VIP upgrade as a bonus trigger and a CRM journey trigger
- AI-generated images for VIP messages
- VIP page for the player: perks, host card, host chat and a VIP-exclusive store shelf
Tiers and XP
- Default tiers from Bronze to VIP: Bronze, Silver, Gold, Platinum, Diamond, VIP, configurable per brand
- VIP Tiers and XP Settings pages, guarded by vipTierConfig
- XP simulator and backfill for ladder changes
- Hourly self-healing reconciliation
- Tier-up bonuses delivered exactly once
- Manual tier or XP adjustment with a mandatory reason, guarded by vipTierManage
A ladder that checks its own arithmetic every hour.
XP rules are configuration, not a spreadsheet. The simulator lets you test a rule set before applying it, backfill recomputes history, and an hourly reconciliation corrects drift. Tier-up bonuses are delivered reliably so a player is upgraded and rewarded exactly once.
- A default tier ladder from Bronze to VIP, configurable per brand
- XP simulator and backfill in the console
- Hourly self-healing reconciliation
- Manual adjustments need a reason and the vipTierManage permission
- Tier is math; host management is a separate lifecycle with its own audit
Radar, Workroom, Commitments, Reports.
- Step 1Radar
The nightly scan surfaces candidates who crossed your thresholds. Supervisors move them to the watchlist or straight into a portfolio.
- Step 2Workroom
Each morning the task inbox lists who to contact. Hosts reach players in the private chat, with FCM push when the player is away.
- Step 3Commitments
A comp starts from a template, respects the hard cap and the monthly budget, and above the approval threshold waits for a second person. Fulfillment is exactly-once with a 15-minute heal sweep.
- Step 4Reports
NGR versus target, touch coverage, reactivations and the host leaderboard, while weekly Programs grant tier perks on schedule.
Hosts, supervisors, finance.
A portfolio, an inbox and a chat line.
- Daily Workroom tasks
- Private chat with FCM fallback
- Comp templates within budget
- VIP page with a host card for the player
Caps, thresholds and a second signature.
- Radar thresholds and lifecycle control
- Portfolio caps per host
- Approval above the threshold, four-eyes in data
- Host leaderboard and touch coverage
Comp spend that reconciles.
- Monthly host budgets
- Every comp a ledger row
- Exactly-once fulfillment with a heal sweep
- NGR versus target in VIP Reports
What VIP teams ask before moving off spreadsheets.
How do we find players worth managing?
Can a host give away money?
What if a comp fails halfway?
Can we change the tiers?
What does a managed VIP see?
How do hosts contact players?
Systems the VIP team leans on.
Engagement and gamification
Missions, tournaments and streaks that feed XP and give hosts something to talk about.
詳しく見るCRM and journeys
VIP upgrade as a trigger, host introductions and tier bonuses reliably.
詳しく見るAnalytics and reports
NGR, retention cohorts and big-win review beside the VIP Reports.
詳しく見る