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Operator console

Every screen. One permission model. Every action logged.

The console is where money paths, risk queues, content tools and reports meet. 90+ screens grouped the way an operation is staffed, guarded by page keys, action keys and departments, with admin 2FA and an Activity Log that records every change.

Launch your brand Book a demo
90+ screensComplete player profileRole-based accessAdmin 2FAActivity Log38 built-in guides
console.gamebridge.io/admin/dashboard
Verified in the product
90+
operator screens
2FA
authenticator app, backup codes and lockout on every admin account
Full profile
wallets, activity, risk and RG on one player record
Enforced
permissions checked in the menu, on the page and on the server
38
operator guides, searchable with Ctrl+K
Inside the console

Built for the people who run the floor.

Sidebar groups follow how an operation is staffed: players and payouts for support, CRM and VIP for retention, risk and AMOE for compliance, configuration and content for marketing, reports and diagnostics for finance and engineering.

Players and money

  • Player list with rich columns and sorts, plus Excel import
  • Full player profile with per-wallet views across fiat, crypto, GC and SC
  • Graded suspension reasons, timed blocks with auto-release and surgical action blocks for deposits, bets and withdrawals
  • Wallet adjustments with a mandatory reason; GDPR purge with typed confirmation
  • Redeem and withdrawal requests queue with statuses from Pending to Completed, Failed, Rejected or Cancelled, enriched with lifetime deposits, GGR and a payout-to-deposit risk level
  • AMOE requests queue for 8-character barcode postcards

Access and audit

  • Page keys per screen decide which screens a department can open
  • Action keys for every operation that moves money or changes rules: walletAdjust, withdrawalManage, bonusActivate, campaignActivate, vipCompApprove and more
  • Seeded departments as a starting point, enforced in the sidebar, the route guard and on the server
  • Admin 2FA with an authenticator app, backup codes and lockout
  • Activity Log entry for every admin action
  • Staff and Security pages under Administration

Configuration and content

  • Network Configuration: Brands, System Defaults, Wallet Types, Payment Management
  • Site Configuration: brand pages including Country and States, Brand Settings, VIP Tiers, XP Settings, Segmentation, Packages, Banners, Categories, Intercom and Chat Management
  • Content: CMS Pages, Image Gallery, Brand Characters, Email Templates and SMS Templates
  • Casino: Games, Game Thumbnails AI, Providers, Originals, Slot Forge, Poker, Poker Economics and Aggregators
  • Working Brand switcher to change the brand every screen acts on
  • 20 feature flags per brand

Reports and diagnostics

  • Reports: Transactions, Game Rounds, Game Sessions, Player Sessions, Sport Bets and an Advanced Report with background jobs and CSV or XLSX export
  • Analytics: Online Players, At-Risk Players, Segments, Big Wins, Session Events, Game, Category and Provider Performance, Retention and Funnel
  • Dashboard with liability (free = balance − locked) and an ops queue with SLA breach detection
  • Engine Diagnostics: jobs, run history, heartbeats and the failed-jobs queue
  • JSON import and export for bonuses, banners, packages, segments, campaigns and the games catalog
Real screens

Rendered from the operator guides, not mocked up.

Each screen below is drawn from the annotated screen specs inside the operator guides, the same specs that power the Documentation Center.

The Bonus Engine page (Bonuses → Bonus Engine) Bonus Engine: Admin Guide
Bonuses›Bonus Engine
AllEngagementDeposit & PurchaseCashbackFree SpinsSportsbookVIPScheduled

Active bonuses

12

Claims (7d)

1,502

Awarded (7d)

8,540 SC

Spins issued (7d)

3,200

Active grants (now)

214

BrandSearch name or code…StatusAll statusesBonus typeTriggerLinkage Create BonusImportExportRefresh
BonusTypeTriggerLinked to2Status1ClaimsPlayersAwarded
WELCOME_SCFixed AmountSignupStandaloneActive1,5021,3887,510 SC
WKND_CASHBACKCashbackScheduledCRM campaignActive3102951,030 SC

Row menu: View details, Edit, Pause or Activate, Clone, Export JSON, Archive. Selecting rows opens a bulk bar: Activate, Pause, Archive, Export.

The 8 triggers Bonus Engine: Admin Guide
Bonuses›Bonus Engine›Create Bonus
✓Basic Info2Trigger3Eligibility4Reward5Game Rules6Limits

Trigger Type

Trigger Type*1
Purchase

Purchase settings

Min Amount
4.99
Max Amount
0
Purchase Numbers (comma-separated)2
1
Campaign Only3
Create a bonus (wizard walkthrough) Bonus Engine: Admin Guide
Bonuses›Bonus Engine›Create Bonus

Eligible Players1

4,812

Add ConditionAdd Group3
✓Basic Info✓Trigger3Eligibility4Reward5Game Rules6Limits

Match: ALL conditions / ANY condition ^2

Field
VIP Tier
Operator
In List
Value
gold, platinum, diamond
Create a bonus (wizard walkthrough) Bonus Engine: Admin Guide
Bonuses›Bonus Engine›Create Bonus
✓Basic Info✓Trigger✓Eligibility4Reward5Game Rules6Limits

Reward: Free Spins (Alea)

Select Game*
Sweet Bonanza
Free Spin Level (1-5)*
Level 2
Number of Spins*2
20
Wallet Type1
Sweeps Coins (SC)
Expiry Hours*
72

Cost Estimation

Cost Per Spin
0.10
Total Cost (Est.)3
2.00
Limits and budgets (your cost control) Bonus Engine: Admin Guide
Bonuses›Bonus Engine›Create Bonus
✓Basic Info✓Trigger✓Eligibility✓Reward✓Game Rules6Limits

Limits

Max Claims Per Player1
1
Max Claims Per Day (Per Player)
0
Max Total Claims (Global)
1000
Max Budget ($)2
5000
Cooldown Hours
0
Granting bonuses manually Bonus Engine: Admin Guide
Bonuses›Bonus Engine›View details›Manual Trigger
OverviewAnalyticsGrantsManual Trigger
GrantApply to all (4,812)2

Grant to one player

Player ID (UUID)1
Enter value

Apply to all eligible players

Eligible players right now
4,812
Apply to all eligible players?✕
Grant to 4,812 playersCancel

Dialog

Documentation Center

Every guide, one keystroke away.

Training material lives in the console, not in a shared drive. Press Ctrl+K on any screen to search 38 operator guides written for the roles that use them.

  • Role reading paths so a new VIP host or CRM manager knows what to read first
  • Mermaid diagrams and annotated screen mockups next to the screens they explain
  • A What's New feed that follows each release, from 1.0 to 5.9
  • Money paths covered in depth: bonus grants, redeems, risk cases, payments and VIP commitments
First week on the console

Departments, brand, imports, then the daily queue.

  1. Step 1
    Seat the team

    Start from the seeded departments, tune page and action keys per department, and set up app-based two-factor with backup codes.

  2. Step 2
    Pick the Working Brand

    Choose the brand every screen acts on. Network System Defaults apply until a brand configuration page overrides them.

  3. Step 3
    Import what you already have

    Players from Excel; bonuses as JSON, CSV or XLSX; banners, packages, segments and campaigns as JSON; games with a preview before commit.

  4. Step 4
    Run the day

    The Dashboard shows liability and an ops queue with SLA breach detection. Redeem Requests, Risk Cases and the VIP Workroom feed the teams; the Activity Log keeps the record.

Who it is for

Three desks, one console.

Every player question answered from one profile.

  • Player list with rich columns and sorts
  • Full player profile with per-wallet balances
  • Suspensions, blocks and surgical action blocks with timed release
  • Payout queue enriched with deposit and payout history
Evaluator questions

What operations leads ask about the console.

Can we limit what a support agent can do?
Yes. Page keys decide which screens a department sees, and action keys decide who can adjust wallets, manage withdrawals, activate bonuses or campaigns, approve VIP comps or delete players. The rules are enforced in the sidebar, in the route guard and again on the server.
Is there an audit trail?
Every admin action writes to the Activity Log. Wallet adjustments require a reason, VIP comps above the approval threshold require a second person with four-eyes enforced in data, and GDPR purges require typed confirmation.
How do we manage several brands from one login?
The Working Brand switcher sets the brand every screen acts on. Network System Defaults hold the shared configuration; the brand pages hold the overrides.
How do new staff learn it?
The Documentation Center is built in: 38 guides, Ctrl+K search, role reading paths, Mermaid diagrams, annotated screen mockups and a What's New feed that follows each release.
Can we get data out?
Advanced Report runs as a background job and exports CSV or XLSX with custom columns. Bonuses export as JSON, CSV or XLSX; banners, packages, segments, campaigns and the games catalog as JSON. Players import from Excel.
Related

Systems the console operates.

Risk, KYC and compliance

Risk scoring with case workflow, duplicate accounts, in-house fraud scoring, ID verification and geo controls.

Saiba mais

Analytics and reports

Cohorts, funnels, game and provider performance and background exports.

Saiba mais

Multi-brand

Unlimited brands, complete player isolation and the Working Brand switcher.

Saiba mais
Prontos quando você estiver

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